Preorder Terms and Conditions

Preorders let you reserve items that we order from our suppliers for you.

How preorders work

1. Each preorder item shows when the preorder opens and closes. Once the closing date passes, the item can no longer be preordered.
2. Some preorders require full payment. Others accept a deposit, with the balance paid before delivery or collection. The amount due now is shown in your cart and at checkout.
3. After the preorder closes, we place the order with our supplier. We will share the expected arrival timeline once the shipment is confirmed. We do not promise arrival dates before then.
4. When your items arrive, we will contact you to arrange delivery or collection and, where applicable, to collect the balance.

Balances

If you paid a deposit, the remaining balance is shown on your order tracking page. You can pay it from there.

Cancellations

[Describe whether customers can cancel a preorder, until when, and whether deposits are refundable.]

If we cannot fulfil a preorder

If a supplier cannot supply an item, we will let you know and refund the amount you paid for that item.