We want you to be happy with your purchase. Please read this policy before you order.
If something is wrong with your order
If you receive a damaged, faulty or incorrect item, contact us on WhatsApp within [number] days of receiving it with your order reference and photos of the item.
Change-of-mind returns
[Describe whether change-of-mind returns or exchanges are accepted, for which items, and the conditions, e.g. unworn with tags attached.]
Items that cannot be returned
[List any exclusions, for example underwear, swimwear, beauty products that have been opened, or custom orders.]
Refunds
Approved refunds are sent to the M-Pesa number used for payment, unless we agree another method with you. We will tell you when your refund has been sent.
Preorders
Please see our Preorder Terms for cancellations and refunds on preorders.